Changes between Version 1 and Version 2 of UseOfTickets


Ignore:
Timestamp:
Jan 28, 2014, 1:47:36 PM (10 years ago)
Author:
abeccati
Comment:

suspension of work on accepted tickets

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  • UseOfTickets

    v1 v2  
    66 2. A ticket can then be assigned further to the person that would be the most appropriate for handling or solving it.
    77 3. Once a person starts working on a ticket he has to "Accept" the ticket (so we are all aware that it is being worked on actively)
     8 4. If on an accepted ticket one expects to stop working for long (e.g. more than 2-3 weeks) the ticket should be re-assigned (eventually to oneself)
     9  * the ticket should be brought to a "stable" progress update point with an interim patch (to be confirmed)
    810
    911From the above we have that: